Customer Service Representative
H&A Prestige Bottling Ltd, based in Chorley, is one of the UK’s largest independent contract bottling companies. H&A offer filling, packing and bonded warehouse solutions. We specialise in all alcohol, non alcohol and syrups and provide a complete supply chain solution with the ability to fill products in a range of shapes and sizes.
H&A is looking for a Customer Service Representative to join our team, to be involved with day to day contact with our customers. Other duties and responsibilities will include:-
· Administration of customer accounts, including sales orders, invoices, PAFs, export documentation and purchase orders along with Liaising with credit control.
· Manage and forecast the customer expectation for the production schedule and dates liaising with the Production Planner. Updating the Production Planner and customer throughout.
· Organising dispatches of finished stock, arranging transport, and issuing any recharges.
· Manage customer stock holding for both finished and dry goods and liaising with the Bulk Scheduler as required. Producing outturns and updating stock lists when required.
The successful candidate will:-
· Have experience of working in a busy customer service environment preferably in manufacturing.
· Have good attention to detail
· Have excellent time management skills/organisational skills, be self-motivated and have a flexible approach to work.
· Have excellent communication skills and be able to establish and maintain relationships internally and externally with customers and suppliers.
· Be confident, reliable and trustworthy.
· Be able to work as a team
· Be IT literate, including excel. Knowledge of SAP is desirable.
· Hold GCSE Maths and English grades A-C (or to an equivalent standard).Working hours are
Hours will be Monday – Friday 8.30am – 17.00pm with 1 hour for lunch.
Salary up to £18,000 depending on experience. Other benefits include 5% pension contribution, life assurance, health care plan and long service days.
To apply please forward your CV to email@example.com